How to Solve: Can’t Load: PS5 Something Went Wrong – Top 6 Fixes

PS5, short for PlayStation 5, is a popular home video game console developed by Sony. As the successor to PlayStation 4, the PS5 console comes with improved performance and a brand new outlook. With a PS5 console, you can not only play most PS4 games but also play newly released PS5 games, and there will be more upcoming PS5 games in the future, according to Sony.

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PS5 consoles are quite popular among game lovers. It is wonderful. However, some users encountered problems while playing games on the PS5 console. This post talks about one of these problems – “PS5 something went wrong”. The full error message is displayed as follows:

Can’t load

Something went wrong. Please try again later.

And it comes with a Go to Home button.

The mentioned problem usually happens while users are playing games. You might be confused when you see this error because it doesn’t explain why you receive the error. Actually, there are various reasons for the “can’t load something went wrong PS5” issue. Some of them are listed below:

• Issues related to your Internet connection
• PS5 server issues
• Suspended or banned account
• …

You might not know which one is the culprit in your case. Therefore, you might need to try multiple solutions one by one to solve the “can’t load something went wrong PS5” issue.

In the following content, there are some possible solutions that may help you solve the issue and you can follow them to have a try!

Solution 1: Check for PlayStation Network Service Status

If the PlayStation Network Service doesn’t work properly, you might encounter the error message related to “PS5 something went wrong”. Therefore, before you try other solutions, you should check the PlayStation Network service status first.

To check PlayStation Network service status, you can open a web browser, visit the official PSN Service Status page, and select your country. Then you can check whether there is a problematic service. If there is, you need to wait until Sony solves the problem. Otherwise, you can move on to the next solution.

Solution 2: Check Your Internet Connection

In addition to the PlayStation Network service status, Internet connection issues could also lead to the “PS5 something went wrong” error. To troubleshoot the network issues, you can:

Step 1: On your PS5 console, go to Settings from the home screen.

Step 2: Go to Network > Connection Status > Test Internet Connection to test your network.

If your network connection doesn’t work properly, you can try:

• Connecting your PS5 console to the network via the Ethernet cable instead of Wi-Fi.
• Restarting your network device such as a router to troubleshoot your network.
• Contacting your Internet service provider for solutions or upgrading your network to a better one.

Solution 3: Change Wi-Fi Settings

Some users have solved the “something went wrong with this game or app PS5” issue by changing Wi-Fi settings. It is easy and you can also have a try.

Step 1: Go to the Game Menu.

Step 2: Navigate to the Wi-Fi Settings and make sure the Enable box is checked.

Step 3: When the console is connected to the internet, click the Play Online button a few times before it tries to reconnect to the network.

Then you can check if the problem has been fixed. If it still exists, you can continue to try the next solution.

Solution 4: Reinstall Your Game

If the “can’t load something went wrong PS5” issue happens when you try to play a certain game, you can uninstall and reinstall the game on your PS5 console to solve the problem. And here are two methods to uninstall a game on PS5.

Method 1: Uninstall a Game from the Home Menu

Step 1: Go to the Home screen of your PS5 console.

Step 2: Highlight the game you want to uninstall.

Step 3: Press the Options button on your controller and select the Delete option from the pop-up menu.

Then you just need to wait until the uninstallation process is finished.

Method 2: Uninstall a Game from the Game Library

Alternatively, you can uninstall your game from the Game Library of your console. You just need to go to the Game Library > Installed. Then press the Options button on your PS5 controller and select the Delete option.

After uninstalling the game, you can download and install the game from the PlayStation Store again. Then run the game to check whether the problem disappears.

Solution 5: Update PS5 System Software

Sony keeps releasing updates to PS5 consoles for bug fixes and performance improvements. Therefore, it is always recommended to keep your PS5 system software up to date. When you encounter the “PS5 something went wrong” error, you should also check whether there is an available system software update.

If your PS5 console has connected to a proper network, it is easy to update your PS5 system software via Settings; alternatively, you can also update PS5 system software via a USB flash drive. The second method is useful when your PS5 doesn’t work properly (PS5 freezing or crashing).

Method 1: Update PS5 System Software via Settings

If you want to update PS5 system software via Settings, you just need to:

Step 1: On the Home screen, select Settings.

Step 2: Navigate to System > System Software > System Software Update & Settings > Update System Software > Update Using Internet.

Step 3: Select Update > OK.

Then you need to wait patiently until the updating process is completed successfully. Please do not turn off your console during the process. Otherwise, your console might be damaged.

Method 2: Update PS5 System Software via a USB Flash Drive

You can also download the latest PS5 system software from the PlayStation website on a PC via a USB flash drive. Then install the system software update on your PS5 console. Please note that the USB flash drive has to be formatted as FAT32 file system in advance. Otherwise, the PS5 console cannot recognize your USB drive. Now, let’s see how to update PS5 system via a USB flash drive.

Step 1: Prepare a USB flash drive and format it to FAT32.

Since you will need to download the PS5 system software update from a PC, you can format your USB flash drive on the PC directly.

And on a Windows PC, you can use built-in tools such as Disk Management, File Explorer, or Command Prompt to format your USB flash drive. However, if the partition on your USB drive is larger than 32 GB, the above tools cannot help you. In this case, you need to use a third-party tool. Here I recommend MiniTool Partition Wizard.

MiniTool Partition Wizard is a reliable and powerful disk manager. It can help you manage your partitions and disks easily. Besides, you can also use it to recover lost important files on various devices. Now, click the following button to download and install it. Then you can format your USB drive by following the tutorial below.

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1. Connect your USB flash drive to your Windows PC and run MiniTool Partition Wizard.
2. Select the partition on your USB flash drive and click the Format Partition feature from the left action panel.
3. In the pop-up window, select FAT32 for the File System Then click OK to confirm the operation.
4. Click the Apply button located on the bottom left corner to start the formatting process.

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Step 2: Download the latest PS5 system software from the PlayStation website.

1. Double-click This PC on the desktop. Then open your USB flash drive.
2. Create a new folder named PS5 on the USB drive. Inside the PS5 folder, create another folder and name it as UPDATE.
3. Open a web browser and go to the PlayStation support page.
4. Scroll down to find the PS5 console update file Right-click it and select Save link as. Then select your USB drive > PS5 > UPDATE to store the update file.

Step 3: Install the latest PS5 system software on your PS5 console.

Once you get the latest PS5 system software, make sure the folders and file names are correct. Then connect the USB drive to your PS5 console and boot the console into Safe Mode. In Safe Mode, select Update System Software > Update from USB Storage Device > OK. Then wait patiently until the PS5 update file is installed successfully.

Solution 6: Rebuild Database

If you still encounter the “something went wrong with this game or app PS5” issue, you can also try rebuilding PS5 database on the console. It can scan the drive and create a new database of all content on your PS5 system. It is easy to operate, and you just need to boot your console into Safe Mode and select Rebuild Database > OK.

If rebuilding PS5 database failed to solve the problem, either, you might need to consider resetting PS5. You can find the Reset PS5 option in Safe Mode.

Usually, updating PS5 system software and rebuilding database won’t affect your personal apps and files. Differently, resetting PS5 will clear all the contents including your personal programs/files and restore the console to factory default settings. Therefore, you should back up your PS5 data at first.

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Bottom Line

Are you bothered by the “can’t load something went wrong PS5” issue? Don’t worry. Here are some fixes in the post. You can try them one by one to solve the problem.

If you have any ideas about this topic, you can share them with us in the following comment zone. For any problem with MiniTool Partition Wizard, you can contact our support team via [email protected].