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MiniTool Partition Wizard FAQ

MiniTool Partition Wizard FAQ falls into several categories. Users who encounter the same problems listed below will receive immediate help after reading our FAQs. If you fail to find solutions in FAQs, you can also resort to our online user manual or send us an email at support@minitool.com.

Q1: Get the error "The volume cannot be extended because the number of clusters will exceed the maximum number of clusters supported by the file system" when creating or extending partition in Windows Disk Management.

A: Please use "Move/Resize" function to extend the partition directly. Our software will change the cluster size automatically. We strongly recommend you back up your data first before the operation, because power failure will cause the data loss when our software starts to move the data.

Q2: Can your product delete partitions on SD card/USB flash drive/memory stick?

A: Yes, Partition Wizard supports deleting partitions on most removable devices.

Q3: Can your product support converting dynamic disk to basic disk without losing data?

A: Yes, Partition Wizard could help you convert dynamic disk to basic disk without data loss.

Q4: A 3TB hard disk can only use 2TB space. Can your program help me use all 3TB space?

A: Most probably you are using an MBR disk which recognizes 2TB space at most. MiniTool Partition Wizard could help you convert MBR disk to GPT disk without data loss, and then you should be able to use all 3TB capacity.

Q5: Can I get a testing license?

A: Sorry, we do not offer such a kind of license.

Q6: What is Trial/Demo version?

A: Trial/Demo version is designed for users to have an experience of using MiniTool Partition Wizard. Such kind of versions offer totally the same interface and features with the full versions. However, they refuse to apply the pending operations you have made.

Q1: Get "Invalid license code" error when registering the program.

A: Firstly, please confirm all characters are included when you are copying the license key to register.
Secondly, there can't be space before the first character.
Thirdly, please use the license key to register the correct version. If you use license key for old versions to register a new version, you'll get this error.

Q2: Can I upgrade the program to the latest version?

A: Please go to the page https://www.partitionwizard.com/upgrade-service/upgrade-now.php, copy and paste your license code, order ID, or purchase email address to the Get Upgrade Info box, and click Get My Upgrade Info button. If you are eligible for free upgrade, you'll receive a download link and license key. If it shows you upgrade has been expired, you need to buy the service. Luckily, there are 2 upgrade options coming, and both are 50% off.

Q3: Can I get a refund?

A: Please refer to our refund policy.

Q4: Can I reset license?

A: One single license key of MiniTool Partition Wizard can only be used on one computer even if you uninstall the program from the original computer. And on the same computer you should be able to register the program for unlimited times unless your computer or motherboard of your computer is replaced. Under such 2 circumstances, we provide free reset service for only once.

Q1: Can't extend EFI system partition.

FAQ when Using Partition Wizard

A: Most Probably there is a 16 MB/128 MB Microsoft Reserved Partition after the EFI partition. Please delete this partition and try again. It is safe to delete the Microsoft Reserved partition.

Q2: Failed to load disk access driver.

A: Most probably you are using an old version of Partition Wizard. Please download the latest version from our website.

Q3: What's the difference between Migrate OS and Copy Disk.

A: The former migrates partitions required to boot Windows while the latter clones the entire hard disk.

Q4: Get Error Code 4 or 40 when you resize partition, split partition, or convert file system.

A: Run "regedit", find "pwdrvio" & "pwdspio" under "Computer > HKEY_LOCAL-MACHINE> SYSTEM > CurrentControlSet > Services" and then delete them. After that, restart your computer and reboot MiniTool Partition Wizard. For a more intuitive guide, please go to Partition Wizard Error Code 4 and Error Code 40.

Q5: Windows won't boot after converting MBR system disk to GPT.

A: Probably you haven't enabled UEFI boot mode in BIOS. However, if Windows is still unbootable after you enabled UEFI boot in BIOS, please send a screenshot of your disk layout in MiniTool Partition Wizard bootable version to support@minitool.com. In addition, we also need a screenshot to show contents of EFI system partition. Double clicking the partition will open it.

For your reference:
http://www.minitool.com/partition-disk/create-a-bootable-recovery-usb-disk.html
http://www.minitool.com/partition-disk/boot-from-created-recovery-cd.html

Q6: Can't merge partitions.

A: Cause 1: partitions you want to merge are not neighboring. In this case, you can't merge them. Instead, you can take free space from one partition to extend the other using the Extend Partition feature.

Cause 2: one or both partitions are not NTFS partitions. The Merge Partition feature can only combine NTFS partitions. If they are FAT32 partitions, please convert them to NTFS using the Convert FAT32 to NTFS feature, which will keep your data intact. If they are Ext or other types of partitions, you can't merge them.

Q7: MiniTool Partition Wizard says the disk configuration is changed, and the process cannot be continued after computer restart.

A: For this problem, you should first disconnect all USB disk, then launch MiniTool Partition Wizard. If your operation target is a USB disk, you need to disconnect this USB disk, then restart computer, and connect the USB disk before launch MiniTool Partition Wizard.

Q8: Receive "No free MBR slot" error when creating partition.

A: The error occurs because there are 4 primary partitions or 3 primary partitions plus one extended partition already. To fix this issue, you need to convert one of the primary partitions adjacent to the unallocated space to logical partition. For steps to convert partition, please see Set Partition as Logical.

Q9: How to upgrade Partition Wizard to the latest version.

A: Please go to the page https://www.partitionwizard.com/upgrade-service/upgrade-now.php and use your license code, order ID, or purchase email address to get your upgrade information.

Q10: Receive "Since a different sector size on the source disk and the destination disk, MiniTool Partition Wizard cannot continue" error when copying disk or partition.

A: In this case, our program can't help you.

Q11: Get error code 19 when copying disk.

A: The error code indicates "failed to read file record". It is a reading error, which means there is something wrong with your drive. We suggest fixing file system errors using Check File System feature of Partition Wizard and try again. Nevertheless, if this method couldn't help, your drive may have physical issues such as bad sectors. Our software can't help you in this case.

Q12: Windows won't boot from cloned partition.

A: That is because copying Windows OS partition will not fix and update boot information. Instead, we suggest using Migrate OS to SSD/HD or Copy Disk feature to clone or transfer Windows.

Q13: Partition Wizard prompts the last operation will create an overlapping partition

A: To fix this issue, please align the partition you want to operate, and then try again.

Q14: Get the error message "Failed to convert the specified dynamic disk".

A: Case 1: the disk is shown as bad disk in MiniTool Partition Wizard. At this time, you need to use MiniTool Power Data Recovery to recover your data.

Case 2: there are more than 4 volumes on the dynamic disk. Please delete redundant volumes and keep 4 at most. Of course, before deleting, please backup important data.

Q15: Get the error message "The specified disk is dynamic disk" when doing partition recovery.

A: Please convert dynamic disk to basic disk and then do partition recovery again.

Q16: Receive the error "the signature of this program corrupt or invalid" when downloading Partition Wizard.

A: Please view this post and you may find a solution here: http://www.top-password.com/blog/fix-the-signature-of-this-program-is-corrupt-or-invalid/.

Q17: Get "Failed to format the USB disk" error when creating USB bootable disc.

A: Please select the partition of the USB disk, choose the Move/Resize Partition function, shorten the partition handle to create an unallocated space and make it before the partition, and apply changes. After that, please delete the partition and create a new one to hold all space of the USB disk. After that, you should be able to format the USB disk in Bootable Media Builder.

Q18: Get the error "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll" when running Partition Wizard on XP.

A: 32 bit Windows XP SP2 is not supported, and 32 bit SP3 is required at least.

Q19: All functions are grayed out.

A: If you select a disk, all functions under the Partition tab will be grayed out. If you select a partition, all functions under the Disk tab will be grayed out. To manage a partition, please highlight the partition rather than a disk. To manage a disk, please highlight the disk instead of a partition.

Q20: Receive the error message "Destination device is too small for the operation" when migrating Windows or copying disk

A: If you receive this error when migrating OS, it indicates destination disk doesn't have enough space to hold files saved in partitions required to boot Windows. Migrate OS will transfer all partitions required to boot Windows.

If you receive this error when copying disk, it implies the destination disk doesn't have enough space to hold files on the source disk.

Q21: Can't extend the partition though there is an unallocated space following.

A: Please check whether the partition which needs extending has NTFS or FAT file system. MiniTool Partition Wizard only extends NTFS/FAT partitions.

Q22: Get the error message "The selected Partition Layout is invalid" when doing partition recovery.

A: It might be because the structure of your disk is corrupted. In this case, you need to send us a screenshot of the Choose Searched Partitions window so that we could give you some advice. However, if you can't recover partition even with our suggestions, you may need to use our data recovery software.

Q23: When doing partition recovery, I can view data but have no option to recover them or can't open them.

A: That is because the Explorer feature of Partition Wizard doesn't detect the integrality of file system deeply and it just offers a preview effect.

Q24: When I'm extending a drive, MiniTool tells me not enough free space, but there is much free space.

A: It might be because you are using an MBR disk. If yes, please Convert MBR Disk to GPT, and then extend again.

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