How to Fix Quick Assist Session Ended Error on Windows 11

Quick Assist is a Microsoft Windows feature that allows users to remotely control a computer over an internet connection. However, the program sometimes runs into different errors, such as Quick Assist error 1002, Quick Assist not working, Quick Assist something went wrong, and the one discussed here.

According to a survey, the Quick Assist Session ended error mainly occurs on the recent versions of Windows 11. The error could be caused by a defect or glitch in the recent update and VPN connection. Don’t worry. Here I summarized 6 tested solutions after viewing extensive user comments in the Microsoft forum. Try them one by one, and you should get out of the trouble.

Fix 1. Repair, Reset, or Reinstall Quick Assist

The simplest solution for the Quick Assist error Session ended is to repair, reset, or reinstall the app in Windows Settings. To do that:

Step 1. Right-click the Start menu and select Apps & Features.

Step 2. Scroll down the list to Quick Assist, click the three-dot icon, and click Advanced options.

Step 3. Click Repair and wait for the process to complete. If you still receive the message “we are unable to connect to users via Quick Assist error Session ended”, click on Reset.

Step 4. If the above steps fail to work, click Uninstall and follow the on-screen prompts to complete the uninstallation. Then reinstall the app from the Microsoft Store.

Fix 2. Disconnect Your VPN

Many users from the answers.microsoft.com forum reported that the Session ended error in Quick Assist can be caused by a VPN connection. If this situation also applies to you, disconnect VPN and connect to the app again.

Fix 3. Run the App as an Administrator

Some users found an easy fix for the Quick Assist Session ended error is to run the app as an administrator. Let’s have a try. Type quick in the search box and right-click Quick Assist from the best match, and select Run as administrator. Alternatively, you can find the quickassist.exe file in the “C:\Windows\System32\quickassist.exe”path and run it as an administrator.

Fix 4. Uninstall the Latest Update

As discussed above, the Session ended error in Quick Assist is related to the last update. If you recently installed the latest Windows updates, uninstall them.

Step 1. Press the Win + I keys to open the Settings window and select Windows Update.

Step 2. Select Update history and click Uninstall updates.

Step 3. Right-click the recently installed update and select Uninstall. Then follow the on-screen instructions to complete the uninstallation. After that, reboot your PC and see if the “we are unable to connect to users via Quick Assist error Session ended” is gone.

Fix 5. Check the Quick Assist Version

Some users from the answers.microsoft.com forum found that the “Quick Assist Session ended error” only occurs on certain versions, like 2.0.36.0. In this case, you can try reverting the app to its older version or updating it.

Fix 6. Perform a System Restore

If none of the above solutions fix the Session ended error in Quick Assist, you can try performing a system restore. This operation can help you revert the operating system to an earlier state and undo the recent changes you made.

Step 1. Type restore in the search box and select Recovery > Open System Restore.

Step 2. Click on Next in the System Restore window.

Step 3. In the list of all system restore points, select the recent Restore point and click on Next.

Step 4. Click Finish to confirm the restore point. Then wait for the process to finish and reboot your system.

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The End

In a nutshell, this post discusses how to fix the “we are unable to connect to users via Quick Assist error Session ended” issue on Windows 11. I hope the above methods can help you get out of trouble. By the way, you can share the post with your companions.