• Linkedin
  • Reddit

Summary :

can't download purchased games PS4

A lot of players complain that they can’t download purchased games PS4. What causes the PS4 not downloading games issue? How to fix the problem? Now, let’s explore the answers together with MiniTool.

Quick Navigation :

PS4 is a widely popular home video game console developed by Sony Interactive Entertainment. It allows users to play various games whit games discs or digital copies of games. However, many different issues also come while playing games on PS4 such as error code SU-41350-3, CE-30005-8, blue light of death, and the one discussed in this post.

According to user reports, they can’t download games on PS4 even after purchasing these games. A great many users described this issue and asked for help on PS4 forums and communities, like the user report from the Reddit forum:

I got Rayman and Lara Croft, both for the PS4, on the last flash sale. I was charged and got a receipt in my email, but both games are not available in my download list and when I go to the game page, the purchase icon is showing - not the purchased one. Anyone else having this problem?https://www.reddit.com/r/PS4/comments/2wbihx/some_games_i_bought_are_not_showing_in_my/

Why You Can’t Download Purchased Games PS4

What causes the PS4 not downloading games issue? After analyzing extensive user reports and posts, we find the issue is often related to the following factors.

  • Insufficient storage space on PS4: As you know, PS4 consoles have a limited storage capacity (500GB internal hard drive). Many games and updates require a large amount of space to download. Once your storage gets full, you may suffer from some issues like “can’t download purchased games PS4”.
  • Account issue: To download a game smoothly, make sure that you use the same account as you used to purchase the game.
  • System software bugs or errors: If there is an error or bug with the PS4 system software, you may encounter the PS4 not downloading games issue. So, we recommend you check the system software update and install the latest one.
  • PSN server issue: PS4 game won’t download if the PSN servers are down or offline. This situation mainly occurs while downloading a digital copy of the game.
  • Faulty game disc: If the game disc suffers damages, then the purchased game won’t be downloaded smoothly. To check that, you can see if there are any dirt or scratches on the disc. Also, you can see if the game disc can work on other consoles.

Now, you should have known the possible causes of the “PS4 purchased game not in library” issue. Let’s see how to fix it.

How to Fix If PS4 Game Won’t Download

According to the above analysis, we explore corresponding fixes for the PS4 not downloading games problem. For that:

Fix 1. Check PSN Servers

If you are using an online service, PSN servers play an important role in delivering digital copies of games to the PS4 console. So, we recommend you visit the PSN status page and see if all services are up and running. If the servers are down, the only thing you can do is to wait for the team to fix the issue.

check PSN server status

If nothing is wrong with the PSN servers, you can proceed with the following fixes

Fix 2. Free Up Storage Space

As discussed above, insufficient storage space is one of the common reasons that you can’t download purchased games PS4. Under this circumstance, you need to free up your PS4 hard drive timely. Here we provide 3 ways to free up space.

Check Your PS4 Storage Space:

Step 1. Open the Home screen of PS4, press the Up on D-pad to enter the Function menu.

Step 2. Click on the Settings icon and press the button on the console.

Step 3. Select the System Storage Management in the Settings window. Now, you can see what’s exactly occupying your PS4 storage including Applications, Capture Gallery, Saved Data, and Screenshots.

check ps4 System Storage Management

Now you can take corresponding methods to free up your PS4 storage space.

Way 1. Delete Your Unwanted Games and Apps

Step 1. Navigate to the System Storage Management screen again as we explained above.

Step 2. Select Applications, and then check the games and applications that you want to remove from the list and click on Delete.

delete games and apps from PS4

Way 2. Delete the Saved Data

The saved data is a backup that you can copy to a USB device connected to the PS4. Sometimes, however, these data can excessively eat up your storage space. So, follow the steps below to delete the saved data that you don’t play again.

Step 1. Go to the PS4 Settings window again and select the Application Saved Data Management option.

Step 2. Select Saved Data in System Storage in the pop-up window, and then tick the saved games that you want to delete from the list and click on Delete.

delete saved data in system storage PS4

Way 3. Delete the Unwanted Screenshots and Videos

If you find much space is occupied by the Capture Gallery section, it means that your screenshots and recorded videos are taking much storage space. Follow the steps below to delete the unwanted ones.

Step 1. Select Capture Gallery in the System Storage Management window.

Step 2. If you want to delete all screenshots and recorded videos of a specific game, select the Game icon. Then press the Options button and select Delete.

delete Screenshots and videos in PS4

--all above images from howtogeek

Once done, you can check if the “PS4 purchased game not in library” problem is resolved.

Fix 3. Upgrade to a Larger PS4 SSD/HDD

It’s known that the PS4 internal hard drive comes with just 500GB of space, so deleting some data may not create enough space. The most fundamental solution is to upgrade the old hard drive to a larger one.

Tip: If you have an external hard drive, you can consider formatting it as the PS4 extended storage.

How to upgrade your PS4 hard drive without data loss? MiniTool Partition Wizard can help you do that easily. It is a professional disk manager that can copy disk, extend partition, recover lost data, convert MBR to GPT, etc. Here’s how to use it to upgrade the hard drive.

Free Download

Step 1. Connect both the PS4 hard drive and the new drive to a Windows computer. If you don’t know how to do that, refer to this guide.

Step 2. Launch the MiniTool software to enter its main interface, and then select the PS4 hard drive from the disk map and click on Copy disk from the left panel.

Step 3. Select the target disk that you want to copy source content to and click on Next.

select target disk in MiniTool

Step 4. Select a copy method based on your needs and click Next. Then click on Yes to confirm this operation.

select a copy method in MiniTool

Step 5. Click on Finish in the pop-up window and then on Apply to execute the operation. Now, all the data on your PS4 hard drive should be transferred to the new drive and you can install it to your console.

click Finish and Apply in MiniTool

Fix 4. Restore the License of the Locked Game

Sometimes PS4 cannot download games when there is an issue with the license of the games you purchased with the account. In this case, you can try restoring the licenses before downloading the games.

Step 1. Open the PS4 Settings window again and select Account Management.

Step 2. Select Restore Licenses and click on Restore in the pop-up window.

select Restore Licenses PS4

Step 3. Wait for the process to complete and re-download the game to see if the issue is fixed.

Fix 5. Check Your Transaction Status

If you encounter the PS4 purchased game not in library problem, you can check if the transaction is actually pushed through. Here’s how to do that:

Step 1. Open your default web browser and log in to your PSN account.

Step 2. Navigate to the Account Management section and select Transaction history from the Home screen.

Step 3. Select your account and select a Data Range that is within the date you purchased the game. Then you can see if the recent purchase is complete. If not, re-purchase the game or contact the PSN’s customer support.

Fix 6. Restart Your Internet Router

PS4 game won't download smoothly if you have a poor network connection. To fix the issue, you can try restarting your router. Unplug the router’s power cable from the outlet, and then wait for about 30 seconds and re-plug the power cable.

Fix 7. Update the PS4 System Software

In addition, PS4 cannot download games successfully if there are any system software errors. So, we recommend you check for any pending system software updates on PS and install them.

Step 1. Access the Settings window again on your console and select System Software Update.

select System Software Update

Step 2. Read the System Software License Agreement, and then select Accept and press the X button to confirm.

Step 3. Select Update Now and PS4 will prepare the installation of the PS4 System Software Update. This process will take you some time, please wait patiently.

Once updated, you can check if the PS4 not downloading games problem is resolved.

Fix 8. Switch to Another DNS

Changing DNS settings can help break many limitations with your IP addresses and access PlayStation services, which helps fix the “PS4 game won’t download” issue. Here you can try switching to Google DNS, which is faster and more stable.

Step 1. Open the Setting menu from the PS4 dashboard, and then navigate to Network > View Connection Status.

Step 2. Note down the numbers next to IP AddressSubnet Mask, and the Default Gateway.

Step 3. Navigate back to the Network settings window and select Set Up Internet Connection. Then select your connection and you will be prompted to set up your Internet connection.

Set Up Internet Connection PS4

Step 4. In the new window, select Custom > IP Address Settings > Manual.

Step 5. Now you can enter the IP AddressSubnet Mask, and the Default Gateway information you noted down in Step 2. And then set Primary DNS: 8.8.8.8 and Secondary DNS: 8.8.4.4 and click on Next to continue.

change PS4 DNS server

--images from GameSpot

Step 6. Select Automatic for the MTU settings and Not to Use for the Proxy Server. Then you can click on Test Internet Connection to see if this server works fine.

Fix 9. Rebuild Database

If you still can’t download purchased games PS4 after trying all the above methods, you may consider rebuilding the database. Here’s a tutorial.

Step 1. Hold the Power button to turn off PS4 entirely.

Step 2. Hold the Power button for several seconds again until you heard the 2 short beeps, and then your PS4 will enter into Safe Mode.

Step 3. Connect the DS4 with a USB cable and press the PS button on the controller.

Step 4. Select the Rebuild Database option. Wait for the process to complete and check if the problem gets fixed.

rebuild PS4 database

--image from the howtogeek

I have been troubled by the PS4 not downloading games problem for a long time. Finally, I fixed the problem with the help of this post. You may need it too.Click to tweet

Have a Try Now

Why you can’t download purchased games PS4? How to fix the problem? This post has explained them in detail. If you have better ways to fix the issue, please write them down in the following comment area. Also, you can contact us via [email protected] if you have difficulty in using the MiniTool software.

  • Linkedin
  • Reddit

User Comments :