This post tells how to resolve "there was a problem resetting your PC no changes were made" error in Windows 10. In addition, we suggest backing up computer using professional backup software to bypass such kind of error when an accident occurs.

Sometimes when you try to reset Windows 10, you receive the following message:

“There was a problem resetting your PC. No changes were made.”

The following picture shows the exact error:

there was a problem resetting your PC

Possible causes provided by Microsoft that are responsible for this issue:

  1. Your PC came with Windows 10 pre-installed instead of being upgraded from Windows 7 or Windows 8.1.
  2. Your PC manufacturer enabled compression to reduce the disk space required for preinstalled applications.
  3. You created a USB recovery drive using the “Create a recovery drive” feature in Windows 10.
  4. You booted PC from the USB recovery drive and selected Troubleshoot > Reset this PC > Remove everything.

If you are faced with the same issue, go on and try the workarounds for there was a problem resetting your PC in Windows 10.

3 Ways to Fix Windows 10 Reset Stuck at 1/66/99 % Black Screen
3 Ways to Fix Windows 10 Reset Stuck at 1/66/99 % Black Screen

Windows 10 reset stuck at 1/12/66/99 percent? Here are 3 useful methods to fix Windows 10 reset stuck on spinning circle black screen.

Read More

Case 1: If Windows 10 Is Still Bootable

Tip: We highly suggest backing up any important files saved on computer before you reset Windows 10, for changes you made on system may bring data loss. Our guide How to Back up Files will help you go through all the steps easily.

Solution 1: Fix by Using Command Prompt

Here are four groups of commands you can have a try. If one does not help you reset Windows 10, try another.


Step 1. Go to Start and run Command Prompt as Administrator.

Step 2. Type the command “sfc /scannow” and hit Enter, this will perform a system file check.

Step 3. When finished, type “exit” to exit Command Prompt.

Step 4. Reboot to reset your computer.


Step 1. Run Command Prompt as Administrator.

Step 2. Type the following commands and hit Enter key after each:

  • cd %windir%system32config
  • ren system system.001
  • ren software software.001

Step 3. Type “exit” to leave Command Prompt.

Step 4. Reboot Windows 10 and then reset your computer.


Step 1. At Windows Start menu, select Command Prompt (Admin).

Step 2. In the Command Prompt window, type the following commands in order and confirm each one with the Enter key:

  • reagentc /disable
  • reagentc /enable

Step 3. Type “exit” to leave Command Prompt.

Step 4. Restart Windows 10 and repeat the process of Windows 10 reset.


Step 1. Press Shift and Restart to bring up Windows Recovery Environment screen.

Step 2. Please select “Troubleshoot”, “Advanced options” and then “Command Prompt”. (You may need to choose an account and input the password to continue with Command Prompt.)

Step 3. At command prompt window, run this command: wmic logicaldisk get deviceid,volumename,description

Step 4. At this time, you need to find out the system partition. In our case, it is E:

Step 5. Then type: sfc /scannow /offbootdir=E: /offwindir=E:Windows

Step 6. The process needs some time. When it finishes and reports “Windows Resource Protection did not find any integrity violations”, type “exit” and continue to Windows 10.

sfc /scannow /offbootdir=E: /offwindir=E:Windows

Tip: If you do not know which one is the system partition, you can have a check by running “dir driveletter” (example: dir E:) on each drive until you see Windows is included in that drive.)

how to tell the system partition

Step 7. Back at the Troubleshoot page, select “Continue“. After a reboot, you can try again reset your Windows 10. Hope “There was a problem resetting your PC” issue is solved already.

Usually, the above command lines are expected to bring you a smooth Windows 10 resetting. But if you still can’t reset PC Windows 10, do the followings to go back to the earlier Windows state:

Solution 2. Restore Windows 10 Using System Restore Points

If you have enabled System Protection, it is a good trying restoring your system files to the previous state before you reset Windows 10.

Step 1. At Cortana search box, type “restore” and choose “Create a restore point” from the best match. Then in the new emerging System Properties window, click “System Restore“.

open System Restore

Step 2. In the next System Restore window, click “Next”.

enter System Restore Wizard

Step 3. Now choose a system restore point and click “Next”. You can also scan for affected programs before you continue.

choose a restore point edition

Step 4. In the summary page, view the information carefully and click “Finish” to confirm that you want the restoration.

click Finish to confirm the restoration

RECOMMENDED: Wondering how to create a system restore point? This guide shows you all. In the coming days, you will benefit from this function.

“Here are several options for there was a problem resetting your PC Windows 10 fix. Have a try and hope they are helpful to you.”Click to Tweet

Those are the solutions available for users whose Windows 10 is still accessible. What if the operating system cannot boot? Just keep reading.

Case 2: If Windows 10 Cannot Boot

Tip: We highly suggest recovering files saved on computer first before you reset Windows 10, for you may mistakenly remove everything during the progress. To do this, read How to Recover Data When PC Won’t Boot.

Solution 1: Windows 10 System Image Recovery

Note: This solution requires that you already have made Windows 10 system image backup and have Windows 10 installation media at hand.

Step 1. Boot your PC from Windows 10 installation disk. You might need to press a key to enter into BIOS for this setting.

Step 2. Wait for Windows to load installation files. When you see Windows Setup window, select Language, time and currency, keyboard and then click “Next”.

Step 3. Instead of going to reinstall Windows 10, click the “Repair your computer” link.

Step 4. Choose Troubleshoot -> Advanced options -> System image recovery.

Step 5. Choose Windows 10 as the target operating system.

Step 6. Finally, you get the “Re-image your computer” window. Now you need to select a system image backup version. It is recommended to use the latest available system image and then click “Next” to go on. (Tip: you can also choose another system image by checking Select a system image -> backup location -> desired image backup.)

select a system image backup

Step 7. In the next page, you can make some additional changes. For example, you can delete and reformat hard drives on this computer to match the layout of the system image. If you have no extra setting, click “Next” to go on.

optionally choose additional restore options

Step 8. Here comes the summary page. Please confirm the information of the selected system image backup as well as the drives to restore. If nothing wrong, click “Finish”.

review the changes to be made for system image recovery

Step 9. You will receive a message which reads “All data on the drives to be restored will be replaced with the data in the system image. Are you sure you want to continue?” At this time, click “Yes“. The restoring process will take some time, please wait patiently and do not turn off your computer during the process. When it finishes, the system will restart.

all data on the target drive will be replaced with the system image files

Solution 2. Reinstall Windows 10

If you still can’t reset PC Windows 10, the last trying we have to say, is to reinstall Windows 10. Since your intention is to reset Windows 10, you can totally roll up your sleeves and start from scratch. But pay attention that this also brings data loss. So if you have something important saved on the C drive, you had better carry out data recovery first. We believe our post How to Recover Data When PC Won’t Boot will lead you through all the steps easily.

Simple tutorials for Windows 10 reinstallation:

Step 1. Boot your PC from Windows 10 installation media. (You might need to prepare for a Windows 10 installation media in advance.)

Step 2. Select the language to install, time and currency format, and input method. Then click “Install Now”.

Step 3. Enter your license key or do it later. Accept the license terms.

Step 4. Choose “Custom: Install Windows only (advanced)”.

Step 5. Select the drive to install Windows 10.

Step 6. Windows is installing. Just wait patiently. Later a few more clicks are required to finish the installation.

For detailed instructions, our guide How to Install Windows 10 will definitely lead you through all steps quickly.

RECOMMENDED: Windows 10 is running slow? Click here to speed up Windows 10.

“Annoyed by ‘there was a problem resetting your PC’? These solutions simply deserve your trying.”Click to Tweet

Back up Your PC Often to Resist System Issues

In fact, no matter what system issues you encounter, restoring system to a former state is a better choice than resetting your PC, provided that you have made the system image backups. Here we would like to recommend professional backup software to help you easily do the job, which is MiniTool ShadowMaker.

Why is it professional? MiniTool ShadowMaker is not only a system backup program, it is also capable of file/folder backup and disk/partition backup. Besides, it lets you choose full/incremental/differential backup methods as well as provides you with several backup schemes to manage disk space taken by the image files. In addition, with schedule backup plan, you can totally relax after making the settings. Press the button below to get the 30-day free trial edition or get a full version.

MiniTool ShadowMaker TrialClick to Download100%Clean & Safe

A simple guide to using this Windows backup software for system backup:

Step 1. Run MiniTool ShadowMaker. When you are asked to connect one computer, just choose “This Computer“.

Step 2. You will come to the Home page. Just navigate to the Backup. Here you can see that the system required partitions are selected by default. Since you can try to image Windows 10, you do not need to make any changes.

MiniTool ShadowMaker main interface

Then click the Destination to determine the location of the backup files or you may just keep the default path. It is better to save system image files to an external hard drive.

choose destination path

Step 3. Back to the Backup page, click “Back up Now” to start the backup process. You can view the progress on Manage.

click Back up Now

In addition to imaging Windows 10, MiniTool ShadowMaker also enables to clone hard drive quickly. Simply put, you need to go to Tools, choose Clone Disk, choose the source disk, choose the target disk, and finally start the cloning process. To get the details, you can read How to Clone a Hard Drive to SSD in Windows 10/8/7?

“MiniTool ShadowMaker works fine in Windows backup. I am totally impressed by its simplicity and intuitive GUI. Get the free Trial edition and enjoy!”Click to Tweet

The Bottom Line

We have listed some suggestions in this article to help you overcome “There was a problem resetting your PC”. You may just have a try on each one and we hope you never come to the last solution. If you’ve come across other workarounds, list the troubleshooting steps in the comment section below. If you need any help when using MiniTool software, you can contact us by sending emails to [email protected].

  • linkedin
  • reddit