[Solved] Error Code 0xd0000189 on Xbox One

Xbox One error code 0xd0000189 has been reported by plenty of users. This problem could be caused by various factors. In this post from MiniTool Solution, you can get more detailed information as well as some effective solutions.

Xbox One is a video game console developed by Microsoft. It is marketed as an “all-in-one entertainment system” and it provides players with the best value in gaming and a high quality gaming experience. It is quite popular among game lovers.

However, some errors have been reported about this game console. 0xd0000189 is one of them. The error always comes with a message “Wait a full minute, then give it another try“. This usually happens when users are trying to launch applications like Netflix or particular game. And the reasons are as follows:

Improper alternate MAC address
Firmware-related issue
System file corruption

If you’re facing the same problem, you can try the solutions below to fix it.

Solution 1: Clear the Alternate MAC Address

A common reason for Xbox One error 0xd0000189 is the improper alternate MAC address. To fix the error, you might need to clear it.

The detailed steps are as below.

Step 1: In your Xbox One, navigate to Settings > All Settings > Network > Network settings.

Step 2: Click Advanced settings menu, and then select Alternate MAC address from the list.

Step 3: Now you should see Alternate Wired/Wireless MAC address option. Click the Clear button to clear the alternate MAC address. Then choose Restart button to apply the changes.

Once the Xbox restarts, you should open the same program on which error 0xd0000189 happens and check if the problem has been fixed.

Solution 2: Run the Program in Offline Mode

If the Xbox One error 0xd0000189 is caused by a server issue, it should be helpful to run your program in offline mode.

You just need to go to Network settings and select Go offline option. Then your console should be running in offline mode. Now you can restart the console and repeat the operation that caused error 0xd0000189 and check whether the issue has been removed. If it still exists, you can move on to the next solution.

Solution 3: Perform a Power-Cycling

Some users have removed Xbox One error code 0xd0000189 by draining the power capacitors of the console and you can also have a try. To achieve it, you need to perform a power-cycling.

Step 1: Make sure your console is powered on and not in hibernation mode.

Step 2: Press the Xbox button and hold for about 10 seconds or until the LED stops flashing.

Step 3: Disconnect the power cable from the power outlet and wait for a few seconds.

Step 4: Reconnect the power cable and turn on your console.

Then you can check if the error code disappears.

Solution 4: Reset Your Console

If you have tried all the solution above but still encounter Xbox One error 0xd0000189, you might need to factory reset your console with the option of keeping up the apps & games. This will only affect system files, and you won’t lose your apps and games.

Step 1: Open your Xbox One and go to Settings > System > Console info & upgrades.

Step 2: Select Reset console. Then choose Reset and keep my games & apps.

Then the console will start the reset process. Wait until the process is completed and you should check if the problem has been fixed after that.

About The Author

Sherry

Position: Columnist

Sherry has been a staff editor of MiniTool for a year. She has received rigorous training about computer and digital data in company. Her articles focus on solutions to various problems that many Windows users might encounter and she is excellent at disk partitioning. She has a wide range of hobbies, including listening to music, playing video games, roller skating, reading, and so on. By the way, she is patient and serious.