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USB 3.0 ports not working

USB 3.0 ports not working is an issue that troubles plenty of users. Therefore, the question how to fix is asked frequently. This post introduces 3 methods to fix it. If you are bothered by this issue, you can read this post of MiniTool to get troubleshooting methods.

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You may encounter USB 3.0 not working issue after reinstalling or upgrading Windows. This issue is not rare. If you look through computer-related forums, you can often see the problems like “my USB 3.0 ports are not working”. So, how to fix it? Look here, 3 fixes will be talked about.

Fix 1: Ensure That Internal Cables Are Connected

Once you encounter the USB 3.0 ports not working Windows 10 issue, you should check if internal cables are connected to your USB 3.0 ports correctly. Only if you are attempting to utilize the front USB ports of your PC, these cables matter you a lot.

However, if you encounter issues with USB 3.0 ports on the back of your computer or on a laptop, you can ignore this advice.

To check if the internal cables are connected, you need to turn off your computer and open the PC case to access the motherboard. Generally speaking, you can see the “USB 3” text at the bottom of the motherboard. If the cables are not connected correctly, you can connect them manually.

You may have interest in this: If your USB port not working, these solutions are available

Fix 2: Install the Newest Drivers

When the 3.0 USB ports not working issue occurs, you can consider installing the newest drivers. Before doing that, you need to know what drivers your computer demands. You can get the information in device manager by following the steps below.

Step 1: Right click the Windows key, and then choose Device Manager from the pop-up menu.

Step 2: Find and double click Universal Serial Bus controllers to expand it.

Step 3: Now, you can see your USB 3.0 or 3.1 driver name.

find your USB 3.0 driver name

Step 4: After getting the driver name, you can search it in Google. It will guide you to an Intel website with the download address for your Windows.

Tip: You have to ensure that you download the right driver for the right operating system. Besides, you should click the lock icon in the top close to the website address to check it’s the correct source.

However, if there’s no available link for your operating system, it is likely that the manufacturer doesn’t provide driver downloads. If so, you can update the driver from device manager.

Step 1: Repeat the Step 1 and Step 2 in above to expand the Universal Serial BUS controllers.

Step 2: Then, right click the USB 3.0 driver and click on Properties to go on.

Step 3: Navigate to the Driver tab, and then click on Update Driver.

Step 4: In the pop-up window, click on Search automatically for updated driver software. After that, follow the on-screen instruction to complete the operation.

Search automatically for updated driver software

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The Guide to Test and Improve USB 3.0 Speed [With Pictures]

Are you using USB 3.0? If so, you may encounter slow USB 3.0 speed issue sometimes. How to test and improve its speed? You can get the answer from this post.

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Fix 3: Install the Latest BIOS

Software issues related to USB 3.0 ports or any other ports on the motherboard result from motherboard in many cases. If so, install or update your BIOS to the latest version can fix the problem.

Before that, you need to know your motherboard name at first. Then, you can find the newest BIOS on the Internet. Download and install it according to the on-screen instruction.

To get the detailed steps for checking and updating BIOS, you can refer to this guide.

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