A lot of users encounter the “Your organization's policies are preventing us from completing this action for you” error while using Outlook. How to fix this error? This post of MiniTool summarizes several effective troubleshooting methods.

According to user reports, the “Your organization’s policies are preventing Outlook” error mainly occurs when trying to open a hyperlink within the program. The error message may vary in different versions of Outlook.

For example, you may receive the “This operation has been canceled due to restrictions” error on Outlook 2007 & 2010. However, on the later versions like Outlook 2013 & 2016, you may receive the “Your organization’s policies are preventing Outlook 2016 Windows 10” error.

Outlook your organization's policies are preventing

What causes the hyperlinks not working in Outlook? The issue often occurs when you are not using default browsers to open the hyperlink. In addition, improper IE settings and some other factors can trigger the problem as well.

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Fix 1. Set Internet Explorer as a Windows Feature

To fix the “Outlook your organization’s policies are preventing” issue, make sure that the Internet Explorer is set as a Windows feature. Here’s how to do that:

Step 1. Type control in the Windows Search box and select Control Panel from the top result.

Step 2. Change the View by type to Large icons and select Programs and Features.

Step 3. Click on Turn Windows features on or off from the left pane.

Turn Windows features on or off

Step 4. In the pop-up window, make sure you tick the checkbox for Internet Explorer 11 and click on OK.

set Internet Explorer 11 as Windows Features

Once done, restart your computer and check if the “Outlook your organization’s policies are preventing us from completing this action for you” error persists.

Fix 2. Set Internet Explorer/Microsoft Edge and Outlook as Default Programs

As mentioned above, the “hyperlinks not working in Outlook” problem can happen when you’re not using the default browsers. To fix it, you can try setting IE/Microsoft Edge and Outlook as default programs.

Step 1. Open Control Panel again like Step 1 in Fix 1, and then select Default Programs and click on Set your default programs.

set your default programs

Step 2. Go to the Web browser section, and select Microsoft Edge/Internet Explorer as the default browser.

set Microsoft Edge as the default browser

Step 3. Go to the Email section and select Outlook as the default program.

Now, reboot your computer and see if the “Your organization’s policies are preventing Outlook” error disappears.

Fix 3. Reset IE Settings and Internet Zone to Default

Some other users reported that the “Your organization’s policies are preventing Outlook 2016 Windows 10” problem can be resolved by resetting the Internet Zone and IE settings. Let’s have a try.

Step 1. Launch Internet Explorer from the Windows Start menu, and then click the Settings (Geared-shape) icon from the top right corner and select Internet Options.

select Internet Options

Step 2. In the pop-up window, go to the Security tab and click on Reset all zones to default level.

Step 3. Go to the Advanced tab and click on Reset.

reset IE settings

Step 4. Tick the checkbox for Delete Personal Settings and click on Reset. After that, you can restart the Internet Explorer and check if the “hyperlinks not working in Outlook” issue gets fixed.

delete personal settings for IE

Fix 4. Reset Microsoft Edge to Default

If you encounter the “Your organization’s policies are preventing Outlook 2016 Windows 10” issue when using Microsoft Edge, you may try resetting the browser to default. For that:

Step 1. Press the Win + I keys to open Windows Settings and go to Apps.

Step 2. In Apps & features, select Microsoft Edge and click Advanced options below it.

Step 3. Scroll down to find the Reset section and click on Reset.

Once done, relaunch the browser and see if the “Outlook your organization’s policies are preventing” error persists.

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Fix 5. Check the HTML File Association via Registry Editor

If none of the above methods work for the issue, you can try making some changes to the Windows registry. Before you do, make sure that you create a system restore point or back up your registry in case anything goes wrong.

Step 1. Press the Win + R keys to open the Run dialog box, and then type regedit in it and hit Enter.

Step 2. In the Registry Editor window, go to the following path via the left navigation bar.


Step 3. Double click the Default DWORD key and set its Value data to htmlfile (case-sensitive), and click on OK to save the change. After that, restart your computer and check if the “hyperlinks not working in Outlook” problem is resolved.

change html file association in Registry Editor

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