PS4 is a popular video game console. Unfortunately, you might encounter some problems while playing the console. In this post from the MiniTool Partition Wizard website, you can learn some fixes for one of the most common errors, WS 43689 0.

PS4 (short for PlayStation 4) is a popular home video game console developed by Sony Interactive Entertainment. It was first released in November 2013. With a PS4 console, users can play a huge number of PS4 games. Some of them are free to play. Some of them need to be paid. On the console, users can buy games in PlayStation Store.

Unfortunately, some users reported that they received an error code WS 43689 0 while making a payment or purchasing a PS Plus subscription. It usually comes with the message “an error occurred with the payment”, and the credit card payment may have failed once the error appears.

Why does PS4 error WS-43689-0 happen? How to solve the problem? If you encountered the same issue, you can try the following fixes to troubleshoot it.

Fix 1: Check PSN Server Status

If the PSN (PlayStation Network) server is down, you might receive the error code WS 43689 0 while making a payment.

You need to check it on the official PSN service status support page. If there are problems with the server, you need to wait until the developers solve the problem. If all services are up and running, you can move on to the next fix.

Fix 2: Check Your Payment Method

If the PS4 error WS-43689-0 is not caused by a problematic PSN server, you need to check for your payment method.

The error code WS 43689 0 indicates that there might be something wrong with your credit card payment method. You can go to Settings > Account Management > Account Information and follow the operations below:

  • Verify your registered credit card information, including the card number, expiry date, etc.
  • Re-register the credit card.
  • Try to make a payment with another credit card.
  • Try making a payment with the wallet in your PSN account. If it is running out, you can top up your wallet using a PlayStation Store card.

You should be aware that you may be unable to add payment information temporarily if you register or delete the credit card multiple times in a short period. Once the problem occurs, you need to try again after 24 hours.

Fix 3: Update Your PS4 System Software

Sony keeps releasing system software updates for PS4 consoles to release bug fixes or new features. If you haven’t updated your PS4 for a long time, you’d better install the latest system software, which might help you solve the error code WS 43689 0.

To update the PS4 console, you just need to go to Settings > System Software Update > Update Now > Accept. Then wait patiently until the updating process is finished. Please do not shut down your console during the process. Otherwise, the update might be failed and your system might be damaged.

Fix 4: Initialize PS4

If all the fixes above failed to solve the PS4 error WS-43689-0, you may need to consider restoring system software to its default settings by visiting Settings > Initialization > Initialize PS4 and following the on-screen instructions. You can click here to get more details.

Please note that initializing PS4 will delete all your personal data on the console. Therefore, it is recommended to back up your PS4 in advance.

  • Linkedin
  • Reddit