PlayStation (PS) App is a new mobile software application that was developed by Sony for the PlayStation network. With this app, you are able to interact with and control your PS gaming console without opening it. It’s so convenient but sometimes may stop working due to certain reasons.
Why is the PlayStation App not working? Well, we summarize multiple possible reasons for this issue. You can take a look at them below.
- There is something wrong with the PSN servers
- Your Internet connection is unstable
- Some cache files on your device get corrupted
- PlayStation App is outdated
- The software of your mobile device is outdated
After learning what causes the “PS App not working iPhone/Android” issue, let’s find out some feasible methods to fix it.
Method 1: Restart Your Device
A simple restart can always repair lots of issues that are caused by temporary glitches and bugs. So, when you experience the “PS App not working” issue, you ought to consider restarting your mobile device first to see if the issue is resolved. If the issue persists, you should then try other solutions.
Method 2: Check the Status of the PSN Server
As mentioned earlier, the outages with the PSN server are also one possible reason why is the PlayStation App not working. Therefore, it’s essential to check the status of the PSN server after this issue happens. If any problems are reported, you can only wait until the developers repair them. If every service is running properly but the issue is still here, just move to the next way.
Method 3: Check Your Internet Connection
A poor and unstable Internet connection may lead to the “PlayStation App not working” issue as well. To find out if it is the cause, you should take an Internet speed test. If the speed is low, it’s recommended that you restart your router and modem to improve the Internet.
Method 4: Update PlayStation App
It’s also possible to get rid of the “PS App not working iPhone/Android” issue by updating the PlayStation App to the latest version. To do this, follow the steps below.
For Android
Step 1: Open Play Store on your device and then tap your profile icon.
Step 2: After that, navigate to Manage Apps and Device > Update Available.
Step 3: Scroll down to find and select PlayStation App from the list. Then tap Update to update this app.
For iPhone
Step 1: Open App Store and then tap your profile icon.
Step 2: On the next screen, scroll down to find PlayStation App in the Update All section.
Step 3: Tap the UPDATE button after PlayStation App to update it to the latest version.
If you want to know the difference between Play Store and App Store, you can read this post: Apple App Store vs Google Play Store: Differences.
Method 5: Update Your Mobile Device
After the “PlayStation App not working” issue occurs, you can also try to fix it by updating your mobile device. Here’s how to perform the update. For Android, you need to go to Settings > About phone > Check now for update and then install the update if any is available. For iPhone, you should go to Settings > General > Software Update and then tap Download and install to update your device to the latest version.
Method 6: Clear the Cache of the PlayStation App
If you suffer from the “PlayStation App not working” issue on your Android, it may indicate there are some corrupted cache files on your device. In this case, you can try clearing these files to resolve this issue. Here’s how to perform this operation.
Step 1: Go to Settings > Apps management on your device.
Step 2: Choose PlayStation App from the app list and then tap Storage & cache.
Step 3: Select Clear cache.
Method 7: Reinstall PlayStation App
When facing the “PlayStation App not working” issue, removing this app from your device and then installing it back may help you repair this issue too. For Android, just press and hold the PlayStation App icon, tap Uninstall, and then reinstall it from Play Store. For iPhone, press and hold the PlayStation App icon, tap Remove App > Delete App, and then reinstall it from App Store.
Why is my PlayStation App not working? What to do if the issue shows up? You may find the answers after reading this post. If you have any problems with this issue, you can leave a message in the following comment part.
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About The Author
Position: Columnist
Yamila is a fan of computer science. She can solve many common issues for computer users by writing articles with simple and clear words. The very aspect that she is good at is partition management including create partition, format partition, copy disk and so on. When she is free, she enjoys reading, doing some excerpts, listening to music and playing games.