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Summary :

Microsoft Store not working

Microsoft Store not working is a common problem that a great many users may encounter. It is a great inconvenience that you cannot download Windows apps for this problem. To troubleshoot this problem, MiniTool explores 6 effective methods for you.

Quick Navigation :

Fix 1. Run Windows Store Apps Troubleshooter

Window Store Apps troubleshooter is a built-in tool that can scan your system and automatically detect the problems that cause the Microsoft Store won’t open issue. You can follow the full guide bellow.

Step 1. Press Win + I keys to open Windows Settings.

Step 2. Navigate to the Update & Security > Troubleshoot one by one.

Step 3. Find Windows Store Apps in the list, and double click it and select Run the troubleshooter.

run Windows Store Apps troubleshooter

Step 4. After that, this tool will detect problems automatically. If any problems are detected, the troubleshooter will try to fix them.

Now, you can check if the Windows Store won’t open issue is resolved or not. If it fails to work, just move ahead.

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Fix 2. Change Your Date and Time Settings

The inappropriate data and time settings can trigger your Windows Store not working properly. This is because Microsoft Store will check if the date and time sync with your computer. Here’s how to check the date and time on your computer.

Step 1. Press Win + I keys to open the Settings.

Step 2. Click Time & Language in Settings window.

Step 3. Select the Date & Time section on the left side, and then turn off the Set time automatically and Set time zone automatically on the right pane.

turn off the time and time zone automatically

Step 4. Wait for this process to complete, and then turn on them again. After that, you can restart your computer and see if the Windows 10 Store not working problem still persists.

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Fix 3. Disable Your Proxy

In addition, if you are using the irregular Proxy network settings, you may encounter the Microsoft Store not working problem. For this situation, you can disable Proxy entirely. Here’s how:

Step 1. Open the Settings and click Apps.

Step 2. Find the VPN from the list and click Uninstall.

Step 3. After you uninstall the VPN entirely, re-open the Settings and go to Network & Internet.

Step 4. Click Proxy tab on the left side, and scroll down the Proxy page to find the Use a proxy server section beneath the Manual proxy setup. Then turn it off.

turn off the Use a proxy server section

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Fix 4. Clear Windows Store Cache

Perhaps your Windows Store cache gets damaged, which might cause Microsoft Store not working properly. You can resolve the problem by clearing the Store cache. Follow the steps below.

Step 1. Press Win + R keys to open the Run box, and then type WSReset.exe in it and hit Enter.

type WSReset.exe in the Run box

Step 2. Then a blank command prompt window will pop up, the tool begins to clear Store cache. After about 10 seconds, the window will close and Microsoft Store will open automatically.

Fix 5. Edit the Registry for Connection Errors

If a connection error pops up when you open Microsoft Store or download an app, you can edit the registry for connection errors. Follow this full guide below.

Note: Please follow the following instruction carefully to prevent any incorrect registry edits that can cause further problems.

Step 1. Press Win + R keys to open the Run box, and then type regedit in it and hit Enter.

Step 2. In the registry editor, navigate to the following destination path:


Step 3. Right-click on Profiles and select Permissions from the submenu.

select Permissions

Step 4. In the pop-up window, click Advanced. And then select the Replace all child object permission entries with inheritable permission entries from this object checkbox and click OK.

click the checkbox

Step 5. Restart your computer to apply this change and check if Microsoft Store not working is resolved or not.

Fix 6. Reset the Windows Apps Store

If all the above methods fail to work, you can try resetting Window Apps Store. This process will clear the stored data and set it to default.

Tip: This operation only clears your settings, and the purchased or installed apps will have remained.

Step 1. Open the Settings window and click Apps.

Step 2. Scroll down the Apps & Features page to find the Microsoft Store app.

Step 3. Then click Advanced options and click Reset option in the pop-up window. You will receive a warning message that the app’s data will be deleted permanently, just click Reset.

click Reset

After that, you can see if the problem “Microsoft Store won’t open” is fixed or not.

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